Terms of service

TERMS OF SERVICE

Last Updated: September 19, 2026

OVERVIEW

Welcome to HopeMonroe.store, the official merchandise and shopping destination for the Hope Monroe brand.

HopeMonroe.store is operated by Rooted in Hope Studio. Throughout these Terms, the words “we,” “us,” and “our” refer to Rooted in Hope Studio and HopeMonroe.store, as applicable.

We provide this website, including all information, content, products, merchandise, digital products, features, tools, and services available through the site, to you conditioned upon your acceptance of these Terms of Service.

HopeMonroe.store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

By visiting HopeMonroe.store, purchasing from the store, creating an account, subscribing to communications, or otherwise using the Services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use the Services.

SECTION 1 — ELIGIBILITY AND ACCOUNT INFORMATION

By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.

You may be required to provide information including your name, email address, billing address, shipping address, telephone number, and payment information.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality and security of your login information and for activity occurring through your account.

SECTION 2 — PRODUCTS AND MERCHANDISE

HopeMonroe.store may offer artist merchandise, apparel, accessories, printed goods, physical products, digital products, music-related merchandise, promotional products, limited collections, and other products associated with Hope Monroe and Rooted in Hope Studio.

We make reasonable efforts to display our products accurately.

However, colors, dimensions, placement of artwork, printing, materials, and overall product appearance may vary slightly from photographs or digital mockups because of:

Screen and device settings
Manufacturing variations
Printing methods
Garment sizing
Product suppliers
Print-on-demand production
Product updates or substitutions

Product mockups are intended to represent the general appearance of an item and may not perfectly reflect the final physical product.

Product descriptions, pricing, designs, availability, colors, materials, and specifications may be modified or discontinued at any time.

SECTION 3 — PRINT-ON-DEMAND AND MADE-TO-ORDER PRODUCTS

Certain products sold through HopeMonroe.store may be produced specifically after an order is placed.

These products may be manufactured, printed, packaged, or fulfilled by third-party production and fulfillment partners.

Because made-to-order products are produced specifically for an order, production times may vary and are separate from shipping/transit times.

Slight differences in print position, color, size, texture, stitching, or other manufacturing characteristics are not necessarily considered product defects.

If you receive a product that is damaged, defective, misprinted, or materially different from what you ordered, please contact us according to our Refund Policy.

SECTION 4 — DIGITAL PRODUCTS

HopeMonroe.store may offer downloadable or digital products, including but not limited to journals, guides, creative resources, digital merchandise, exclusive content, or other downloadable products.

Unless otherwise stated, digital purchases are licensed to you for personal, non-commercial use only.

Purchasing a digital product does not transfer ownership of the copyright, trademark, design, artwork, music, written material, or other intellectual property contained within the product.

You may not reproduce, redistribute, resell, upload, share, sublicense, publish, or commercially exploit digital products without written permission from Rooted in Hope Studio.

Because digital products may become accessible immediately after purchase, digital purchases may be non-refundable except where required by applicable law or where otherwise stated in our Refund Policy.

SECTION 5 — ORDERS

Submitting an order constitutes an offer to purchase.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including because of:

Product availability
Pricing or listing errors
Suspected fraud
Payment issues
Supplier or fulfillment problems
Shipping restrictions
Suspected unauthorized resale
Violations of these Terms

An order is not considered accepted until payment has been successfully processed and the order has been confirmed.

Please review your order carefully before submitting it.

Because some merchandise is produced on demand, we may not be able to cancel or modify an order once production has begun.

If an order is cancelled by us after payment has been collected, the applicable amount will be refunded.

SECTION 6 — PRICING, PAYMENTS AND TAXES

Prices displayed on HopeMonroe.store are subject to change without notice.

The price charged will generally be the price shown at checkout when your order is submitted.

Unless otherwise stated, product prices do not include applicable:

Sales taxes
Shipping charges
Customs duties
Import taxes
Handling charges

These charges may be calculated at checkout or assessed separately depending on the destination.

You agree to provide accurate and authorized payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

SECTION 7 — PROMOTIONS AND DISCOUNT CODES

We may occasionally offer:

Promotional discounts
Coupon codes
Artist promotions
Limited-time offers
Product bundles
Launch specials
Subscriber offers
Merchandise drops

Promotions may contain separate eligibility requirements, expiration dates, quantity limits, exclusions, or other conditions.

Unless otherwise stated, promotional offers may not be combined.

We reserve the right to modify, suspend, or end promotions when permitted by law.

SECTION 8 — SHIPPING, PRODUCTION AND DELIVERY

Shipping and delivery times shown on HopeMonroe.store are estimates and are not guaranteed.

For made-to-order merchandise, estimated delivery may include both:

Production time + carrier shipping time.

Delays can occur because of circumstances outside our direct control, including:

Production delays
Carrier delays
Weather
Holidays
Customs processing
Incorrect shipping information
Supplier disruptions
High-volume product launches

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or delivery failures caused by incorrect information supplied by the customer.

Risk of loss and delivery responsibilities will be handled in accordance with applicable law and the policies of the relevant shipping carrier.

For additional information, please review our Shipping Policy:

https://hopemonroe.store/policies/shipping-policy

SECTION 9 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, replacements, cancellations, and exchanges are governed by the HopeMonroe.store Refund Policy.

Certain made-to-order, personalized, limited-edition, clearance, final-sale, downloadable, or digital products may have different return conditions.

Please review the full Refund Policy before purchasing:

https://hopemonroe.store/policies/refund-policy

Nothing in these Terms limits any consumer rights that cannot legally be waived.

SECTION 10 — HOPE MONROE BRAND AND INTELLECTUAL PROPERTY

The content available through HopeMonroe.store may include:

Hope Monroe branding
Rooted in Hope Studio branding
Logos
Names
Artist imagery
Photographs
Artwork
Merchandise designs
Graphics
Videos
Audio
Music
Lyrics
Written material
Product designs
Website designs
Slogans
Creative concepts
Digital downloads

Such material may be protected by copyright, trademark, publicity, contract, and other intellectual property laws.

Purchasing merchandise or accessing HopeMonroe.store does not transfer ownership of any Hope Monroe or Rooted in Hope Studio intellectual property.

Unless expressly authorized in writing, you may not:

Reproduce our designs
Copy merchandise artwork
Sell reproductions
Create unauthorized derivative merchandise
Use Hope Monroe branding commercially
Use our photography or artwork for commercial promotion
Repackage or resell digital products
Falsely imply an endorsement, partnership, affiliation, or sponsorship

All rights not expressly granted are reserved by the applicable owner.

SECTION 11 — MUSIC, LYRICS AND ARTIST CONTENT

Music, lyrics, recordings, performances, artwork, videos, promotional materials, and other artist content associated with Hope Monroe remain the property of their respective copyright and rights holders.

Purchasing merchandise does not grant the purchaser rights to reproduce, distribute, sample, synchronize, publicly perform, commercially use, or otherwise exploit any Hope Monroe recording, composition, lyric, likeness, artwork, or related material.

Any music rights or licenses must be separately authorized by the appropriate rights holder.

SECTION 12 — TRADEMARKS AND BRAND NAMES

Names, logos, slogans, graphics, product names, and other identifiers associated with Hope Monroe or Rooted in Hope Studio may constitute trademarks or other protected branding.

Nothing contained on HopeMonroe.store grants permission to use these marks for commercial purposes without written authorization.

Third-party names, logos, trademarks, and products remain the property of their respective owners.

SECTION 13 — THIRD-PARTY SERVICES AND FULFILLMENT PARTNERS

We may use third-party companies to help operate HopeMonroe.store and fulfill customer orders.

These may include providers for:

Ecommerce hosting
Payments
Product manufacturing
Printing
Order fulfillment
Shipping
Analytics
Email marketing
Advertising
Customer support
Digital delivery

We are not responsible for the independent practices of third-party websites or services that you access outside HopeMonroe.store.

Your use of those services may also be governed by their own terms and privacy policies.

SECTION 14 — THIRD-PARTY LINKS

HopeMonroe.store may contain links to third-party services, including music platforms, social media platforms, fulfillment providers, payment services, or other websites.

We do not control third-party websites and are not responsible for their content, availability, privacy practices, products, or services.

You should review the terms and policies of third-party websites before using them or completing transactions through them.

SECTION 15 — SHOPIFY

HopeMonroe.store is powered by Shopify, which enables us to provide the ecommerce Services.

However, any sales and purchases you make through HopeMonroe.store are made directly with Rooted in Hope Studio.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and Rooted in Hope Studio, including injury, damage, or loss resulting from purchased products or services.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising directly from transactions between you and Rooted in Hope Studio.

SECTION 16 — PRIVACY

Personal information collected through HopeMonroe.store is handled according to our Privacy Policy.

You can review the HopeMonroe.store Privacy Policy here:

https://hopemonroe.store/policies/privacy-policy

Because the store is powered by Shopify, certain information may also be processed by Shopify and other service providers necessary to operate the store.

Information may include information required to:

Process payments
Fulfill orders
Deliver products
Provide customer service
Prevent fraud
Operate the website
Communicate with customers
Perform analytics
Comply with applicable law

Please review the Privacy Policy for additional information.

SECTION 17 — CUSTOMER REVIEWS, CONTENT AND FEEDBACK

If you submit reviews, photographs, testimonials, suggestions, comments, feedback, or other material to us, you represent that you have the right to submit that material.

You agree that your submission will not:

Infringe another person's intellectual property
Violate privacy or publicity rights
Contain unlawful or malicious material
Contain intentionally false or misleading claims
Contain viruses or harmful code

Where you knowingly submit content for public display, promotion, review, or testimonial purposes, you grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, and use that content in connection with operating and promoting HopeMonroe.store, subject to applicable law.

SECTION 18 — PROHIBITED USES

You may not use HopeMonroe.store or its Services for unlawful purposes.

You may not:

Commit fraud
Attempt unauthorized transactions
Upload malicious code
Interfere with the security of the website
Scrape or harvest personal information unlawfully
Impersonate another person
Infringe intellectual property rights
Use the Services to harass or harm others
Misrepresent an affiliation with Hope Monroe or Rooted in Hope Studio
Reproduce or commercially exploit store content without authorization
Circumvent technical protections or security measures

We may restrict or terminate access where we reasonably believe these Terms have been violated.

SECTION 19 — ERRORS AND INACCURACIES

Occasionally, HopeMonroe.store may contain typographical errors, inaccurate product information, incorrect pricing, incorrect availability information, outdated promotions, or other errors.

We reserve the right to correct errors, update information, or cancel affected orders where necessary.

If we cancel a paid order because of an error, the appropriate payment will be refunded.

SECTION 20 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, HopeMonroe.store and the Services are provided on an “as is” and “as available” basis.

Except where expressly provided by us or required by law, we make no guarantee that:

The website will always be uninterrupted
Every product will remain available
Every website feature will be error-free
Delivery estimates will always be achieved
The Services will meet every customer's expectations

Nothing in these Terms excludes warranties, rights, or protections that cannot legally be excluded.

SECTION 21 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Rooted in Hope Studio, HopeMonroe.store, their owners, affiliates, contractors, service providers, licensors, fulfillment partners, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Services or products purchased through the Services.

Some jurisdictions do not permit certain limitations of liability, so some limitations may not apply to you.

Nothing in this section limits liability that cannot legally be limited.

SECTION 22 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Rooted in Hope Studio and its applicable owners, affiliates, contractors, licensors, service providers, and partners from third-party claims arising from:

Your material violation of these Terms;
Your unlawful use of the Services; or
Your infringement of another party's rights.

SECTION 23 — TERMINATION

We may suspend or terminate access to the Services where reasonably necessary because of fraud, abuse, unlawful activity, security concerns, or material violations of these Terms.

Provisions concerning intellectual property, limitation of liability, indemnification, and other provisions that are intended by their nature to survive termination will continue to apply.

SECTION 24 — SEVERABILITY

If any portion of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in effect.

SECTION 25 — ENTIRE AGREEMENT

These Terms, together with any policies incorporated by reference, constitute the agreement governing your use of HopeMonroe.store and the Services.

A failure by us to enforce one provision does not constitute a waiver of that provision or any other rights.

SECTION 26 — GOVERNING LAW

These Terms and any separate agreements concerning the Services will be governed by applicable United States law and the laws of the state in which Rooted in Hope Studio is legally established or operated, except where consumer protection laws require otherwise.

Once Rooted in Hope Studio establishes a formal business entity, this section may be updated to identify the entity's legal jurisdiction more specifically.

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms periodically.

The current version will be posted on this page with an updated revision date.

Where required by applicable law, we will provide notice of material changes.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, except where additional consent is legally required.