Refund policy

Refund Policy — Rooted in Hope Studio

Damaged, defective or incorrect items
If your item arrives printed incorrectly, damaged, or of poor quality, email realhope@hopemonroe.com within 30 days of delivery. Include your order number and up to 5 clear photos or videos showing the issue. You do not need to mail the item back to us. If more than one item shares the same design and the same issue, please include one photo showing all affected items together.

After we review your claim, we'll arrange a free replacement or a refund. Refunds are processed through our production partner and may take a few extra business days to reach your original payment method beyond the standard bank posting time.

Made-to-order products
Most Hope Monroe apparel and accessories are printed after you order, specifically for you. Because of this:
- We can't accept returns or exchanges for a size or color you ordered by mistake. Please check the size chart carefully before ordering.
- For printed garments, minor print placement variation of up to 0.5 inches from the mockup is normal for made-to-order printing and isn't considered a defect.

Digital products
Digital downloads can't be returned once accessed or downloaded. If a file is missing, corrupted, or not as described, email us and we'll send a working copy or find a fair resolution.

Partner Picks
Items in our Partner Picks collection are sold and shipped by independent partner sellers. Returns for these items follow that seller's own policy. Contact us first and we'll help direct your request.

Returns need approval first
Please don't send any item back without contacting us first. Approved returns will come with instructions from us by email.

Contact
realhope@hopemonroe.com. Please include your order number with every request.